Privacy Policy

1. Overview

VectorRefine (“we,” “us,” or “our”) provides logo vectorization, artwork redraw, and related design services through vectorrefine.com. This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you browse our website, request a quote, upload artwork, or communicate with us.

2. Information We Collect

Depending on how you interact with our website, we may collect:

• Contact details: your name, email address, and any contact information you choose to provide.
• Project information: service requests, instructions, deadlines, and messages.
• Uploaded files: logos, images, sketches, or other artwork submitted for quotes or project work.
• Technical information: IP address, browser/device information, and website usage data where collected by our hosting, security, analytics, or cookie tools.
• Transaction information: payment or order details provided through any payment service we use; we do not need to receive your full card details when payments are processed by a third party.

3. How We Use Information

We use information as needed to respond to inquiries, prepare quotes, provide design services, deliver completed files, communicate about revisions, maintain website security, prevent spam or abuse, and meet applicable legal obligations. We may also use website performance information to improve our services where appropriate.

4. Uploaded Artwork and Confidentiality

Artwork you submit is used to evaluate or complete your requested work and to communicate with you about the project. Please avoid uploading unnecessary sensitive personal information. We do not claim ownership of your original artwork merely because you submit it. We will not publish client artwork as a portfolio example without appropriate permission. Access to project files should be limited to people and service providers who need them to perform the work.

5. Sharing Information

We may share information with service providers that support our website and operations, such as hosting, email delivery, file storage, spam prevention, analytics, and payment processing, to the extent those services are actually used. We may also disclose information where required by law or to protect our rights and systems. We do not sell client-uploaded artwork as a product.

6. Cookies and Analytics

Our website may use essential cookies for site functionality and security. Additional analytics, marketing, or embedded-service cookies may be used only if those tools are enabled on the live site. Where applicable law requires consent, optional cookies should be activated only after the appropriate consent is obtained. You can also manage cookies in your browser settings.

7. Data Retention

We retain inquiries, project records, and submitted artwork only for as long as reasonably necessary to deliver services, manage follow-up requests, maintain business records, resolve disputes, or comply with legal requirements. Specific retention periods depend on the systems and business requirements involved. You may contact us to request deletion of eligible information.

8. Information Security

We use reasonable administrative and technical measures intended to protect information from unauthorized access, loss, or misuse. No internet transmission or storage method is completely secure, so absolute security cannot be guaranteed.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of your personal information, or to object to certain processing. To make a request, contact us using the details below. We may need to verify your identity before responding.

10. Third-Party Websites and Services

Our website may contain links to external services such as WhatsApp, payment providers, or other websites. Their privacy practices are governed by their own policies, and we encourage you to review them before sharing information.

11. Children’s Privacy

Our services are intended for business and general design-service inquiries and are not directed to children. If you believe a child has provided personal information without appropriate authorization, contact us so we can review the request.

12. Changes to This Policy

We may update this Privacy Policy as our website, service providers, or legal obligations change. The effective date shown above will be updated when revisions are published.